Who We Are Corporate Center Janet Lapp Presentations Speakers Bureaus For Our Clients Consulting Coaching estore Janet Lapp, licensed psychologist, keynote speaker, Change Letter, Positive Spin, corporate speaker, customer experience, presentation, toastmasters, speakers bureau Janet Lapp, licensed psychologist, keynote speaker, Change Letter, Positive Spin, corporate speaker, customer experience, presentation, toastmasters, speakers bureau
   

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Consulting

Overview
Since 1989, Dr. Janet Lapp, Inc. has been helping organizations improve productivity and performance. Our clients have included Fortune 500 companies, major non-profits, government offices, and high-growth entrepreneurial firms.

Our work is collaborative, involving client personnel and resources, and transfer of skills to the client. Engagements are usually completed within one to six months. We work toward client business goals, using specific objectives with clearly established timing and outcomes.

Our approach revolves around a simple idea: Exploiting existing resources within the company, and drilling best practices down to the bottom line to improve the client's condition.
One Vision, One Culture
Our research has shown that most companies experience a significant misfit between what executive leadership and front-line staff believe is the corporate mission. Since the greatest service variability occurs in human-to-human contact, systems and messages must be consistent throughout the company. Inconsistency destroys brand value. Leaders must require and measure front line accountability for branded service excellence. Every department must follow the same roadmap.

We examine your culture, from senior leadership to frontline, assessing quality and accuracy of mission and vision transmission. We do this by assessment of communications, from memos to meetings, confidential interviews of representative members at each level and intense interviews and assessments of top performers.

We have found that most companies do not capture the best practices of top performers. This is too important to be left to chance. Our goal is to grasp the senior leadership vision, establish best behavioural practices of the top 1% of performers, calculate matches and discrepancies, and develop drive-down vision and best practices for each level.

We establish a common vision from top management to the front line and ensure systems, communications and processes match this vision.

Leadership Team Consulting is contracted on a quarterly basis, and includes assessment of your leadership team, evaluation of verbal and written communication, time analyses, and interaction samples. Goals are to help your leadership team present more effectively both individually and in meetings, use open and productive dialogue among each other and with their reports, confront difficult issues more directly, and increase energy toward goals. With the exception of assessments and coaching time, while we are onsite, the leadership team continues its regular work, does real planning and makes decisions; Janet coaches your team as they work. Janet Lapp is the sole contact for this program. E-mail Janet directly and in confidence at info@lapp.com
Individual Executive Consulting
At times, it might be necessary to go outside one’s own corporate resources for assistance with personal change, yet a mental health professional would not be appropriate. This highly confidential program is suitable for executives, professionals, business owners, and individual contributors working within an organizational structure when there is a need for independent, objective coaching on personal style or performance issues.

Goals are to enhance competence, performance, and image. Suitable clients must accept feedback well, be willing to change behaviour or think about issues in a new context, be results-oriented and pragmatic, need assistance with specific issues or with long-term plans, or need a sounding board concerning current behaviours and performance.

Janet Lapp is a licensed clinical psychologist and is the sole contact for this program. E-mail Janet directly and in confidence at drjanet@lapp.com.
 
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