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Rate Your Culture
Top-performing organizations have achieved the criteria below. To compare your organization's progress, rate the criteria below:
  3     Established and working well
  2     We're actively working on it
  1     We're thinking about it
  0     It's not happening
Structure
1. Our action standards ensure performance consistency.
2. We conduct ongoing customer service measurement.
3. Both team and individual sales results are tracked and rewarded.
4. Specific sales and service goals are assigned to individual managers and employees.
5. Performance evaluations for managers and staff include accountability for sales and service results.
6. Ongoing recognition and reward programs recognize superior service and sales.
7. We have a process to coach low performance, and to reassign or release those who do not meet expectations.
 
Learning
8. Our Senior Executive Team is assessed by an objective observer at least once yearly for clarity, communication and common purpose.
9. First-line Supervisor Leadership training is carried out quarterly.
10. Product knowledge education program in place and effective.
 
Process
11. Key strategic initiatives and mission statement are understood and acted on throughout your organization.
12. A strong sales and service communications program is in place.
13. Senior management is actively involved in, and committed to sales and service.
14. We hold Sales and service meetings regularly for all staff.
15. There is a high degree of communication, cross-referral and support between departments.
         
 
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