Valid Conditions for Orders in the Online Shop of U.I. Lapp GmbH
a. Prices
The prices valid on the day of order entry plus the VAT rate applicable on the day of invoicing shall apply.
The prices listed in the Online Shop include all metal surcharges. A detailed price composition may be displayed before the order is completed.
The net value of goods represents the value of goods (incl. or excl. metal, depending on the specification) without surcharges such as cutting costs, shipping costs, special services and storage service.
b. Shipping costs
b.1 Domestic delivery
If you choose a delivery address within the buyer's country, it is a domestic delivery and we deliver free of charge from a net value of goods of EUR 600.00 including metals.
Below a net value of goods of EUR 600.00 including metals, we charge the fees listed in the table below.
b.2 International delivery
Lapp delivers into 11 different countries. If you choose a delivery address outside the buyer's country, it is an international delivery, and we charge the fees listed in the table below.
Overview of shipping costs depending on domestic or international delivery country, order amount and weight**:
| Delivery to... | below EUR 600/ 14400 CZK, under 30kg | below EUR 600/ 14400 CZK, above 30kg | above EUR 600/ 14400 CZK, under 30kg | above EUR 600/ 14400 CZK, above 30kg |
| b.1 domestic | EUR 15.00* | EUR 0.60*/kg | free | free |
b.2 international, zone 1: DE, AT, HU, BE, NL & LU | EUR 17.00* | EUR 0.80*/kg | EUR 2.00* | EUR 0.20*/kg |
b.2 international, zone 2: FR, CZ, SK, PL & IT | EUR 19.00* | EUR 0.90*/kg | EUR 4.00* | EUR 0.30*/kg |
*Price conversion from EUR to CZK is made at the daily CNB mid-rate valid for the previous working day.
**The weight of an order consists of the net weight of the products and a surcharge for handling and packaging.
c. Cutting fees
For cutting to required lengths, we charge cutting fees of EUR 20.00 per cut in the online shop.
d. Minimum order value surcharge
The minimum order value of goods is EUR 50.00/ 1200 CZK net including metal surcharge. A surcharge of EUR 10.00 will be charged for orders with a lower net value of goods in the Online Shop.
*Price conversion from EUR to CZK is made at the daily CNB mid-rate valid for the previous working day.
e. Delivery quantities
Cables:
Short and excess lengths of +/- 10% are permissible. A delivery may be made in partial lengths. A cut length surcharge per special length will be charged for desired special lengths outside of our catalogue standards. The length-related measurement tolerance is ± 0.5%. Special products supplied by the metre are produced in production lengths. If no division lengths are specified when ordering, we reserve the right to specify the division lengths or layout according to our defined standard lengths.
Piece goods:
We deliver piece items in packaging units.
Packaging units:
Goods by the metre up to 30 kg are delivered as a ring. Orders greater than 30 kg and/or lengths of more than 250 m will be delivered on a cable drum. We deliver accessories exclusively in packaging units according to the catalogue. A length tolerance of +/-5% may exist for accessories by the metre in the catalogue. An overdelivery of 15% or an underdelivery of 10% is permissible in the case of accessories that are not listed in the catalogue.
f. Storage service
If the goods are not taken over by the confirmed delivery date, we offer you the following storage service:
- Storage up to 3 months: free of charge
- Storage 4–6 months: 0.5% of the invoice amount for each commenced month
- Storage 7–12 months: 0.7% of the invoice amount for each commenced month
- From month 13: the goods will be automatically shipped to you
Valid for all variants from the confirmed delivery date or date of availability. If you do not wish to make use of this service, we shall consider this to be an immediate delivery request, or if delivery is nevertheless delayed for a reason for which you are responsible, we will automatically pass on the costs incurred to you in accordance with the values listed above.
g. Return of goods
We point out that we generally do not take back goods delivered free of defects.
Should we exceptionally agree to take back the goods as a gesture of goodwill, you must request the return in writing to us in advance. Taking into account our parameters and the internal commercial inspection, we will then submit a repurchase offer to you if necessary.
This repurchase offer shall have a validity of 2 weeks, which must be confirmed in writing. If we do not receive a confirmation within this period, the offer shall expire.
h. Complaints
If you have a complaint, we ask you to please use one of our forms under FAQ > Complaints to report it to us.
i. Drums and pallets – Returns (only applicable for deliveries to Germany)
Our partner in packaging and disposal matters within the framework of the German Packaging Act [Verpackungsgesetz] is the disposal and recycling service provider Interzero Circular Solutions Germany GmbH. We offer a pick-up service for the return of reusable solid wood cable drums.
Deliveries of Euro pallets are generally made in exchange, otherwise a charge is made according to the cost. For deliveries on disposable pallets that are made upon request, we reserve the right to charge costs.
To return our cable drums, please use the following Interzero form:
If collection is not possible due to incorrect information or insufficient access, we will charge you for the costs of the unnecessary trip.
U.I. Lapp GmbH
5 October 2023