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Contact

We look forward to receiving your contact request

Any questions?


We will be happy to answer them. Use our contact form to receive all important information directly. From the enquiry to the press contact. Our team is available at all times. Select a suitable category for your question and you will be forwarded directly to the contact form.

General

Use our form to contact us directly.
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Technical Product Request

Do you have a request in the area of products? Contact our experts directly here.
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Customer Service

Our customer service team will be happy to answer any questions you may have about your order.
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Online Shop

Describe your request relating to the online shop here.
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Career

Contact us regarding your career request.
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PR & Communications

Use our form for your inquiry regarding Press & Communications.
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Contact us:


You can reach the head office team from Mon - Thurs from 07:30-17:00 and Fri from 07:30-16:30 by calling 0711-7838-01.

Live-Chat


Get quick answers from our expert Sales team via our live chat (Monday to Friday from 07:30-17:00) without long waiting times.

Simply click on the orange button in the bottom right-hand corner of the website.

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Complaints

In order to be able to process your logistics complaint quickly and efficiently, we kindly ask you to fill out the relevant form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.

For example

  • Delivered too little and/or too much/incorrect delivery
  • Damage during delivery
  • Loss of a consignment

Fill in form now

In order to process your sales complaint quickly and efficiently, we ask you to fill out the appropriate form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.

For example

  • Condition corrections
  • Transferring an invoice
  • Incorrect VAT specification

Fill in form now

In order to process your technical complaint quickly and efficiently, we ask you to fill in the appropriate form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.

For example

  • Technical defects (faulty product)

Fill in form now