Do you have any questions?
We will be happy to answer them. Use our contact form to receive all important information directly. From the enquiry to the press contact. Our team is at your disposal.
Select the appropriate category for your question and you will be forwarded directly to the contact form.
We are there for you:
You can reach the head office Mon - Thu from 07:30-17:00 and Fri from 07:30-16:30 on 0711-7838-01.
Live chat
Get quick answers from our expert sales team via our live chat (Monday to Thursday from 07:30-17:00 and Friday from 07:30-16:30) without long queues.
Simply click on the orange button in the bottom right-hand corner of the website.
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Complaints
For example
- Delivered too little and/or too much/incorrect delivery
- Damage during delivery
- Loss of a consignment
To be able to process your Sales complaints quickly and efficiently, we ask you to fill in the corresponding form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.
For example
- Condition corrections
- Transferring an invoice
- Incorrect VAT specification
To be able to process your technical complaints quickly and efficiently, we ask you to fill in the corresponding form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.
For example
- Technical defects (faulty product)