You and us – achieving the goal together
We see ourselves as your partner on the path to the best possible solution, which we strive for together. Our customer service is based on trusting cooperation and respectful treatment in order to achieve our goals quickly, flexibly and easily. You thereby benefit from a global supply guarantee thanks to international production sites and local storage.
How can we help you?
Do you have any questions, comments or suggestions? We would be happy to help. You can contact us via phone, e-mail or chat.
We look forward to your call!
Our expert employees are awaiting your enquiry at the times specified below and would be delighted to assist you on the way to finding a solution as quickly as possible.
Contact our team on
+49 (0)711-7838-01
Service hours:
Mon – Thur: 7:30 a.m. – 5 p.m.
Fri: 7:30 a.m. – 4:30 p.m.
Send us an e-mail!
Chat with us!
We would also be delighted to assist you via chat. Get quick answers from our expert sales team via our live chat without long waiting times.
Simply click on the orange button in the bottom right-hand corner of the website.
Service hours chat:
Mon – Fri: 8 a.m. – 5 p.m.
Logistics complaint
In order to be able to process your logistics complaint quickly and efficiently, we kindly ask you to fill out the relevant form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.
For example
- Delivered too little and/or too much/incorrect delivery
- Damage during delivery
- Loss of a consignment
Sales Complaint
In order to process your sales complaint quickly and efficiently, we ask you to fill out the appropriate form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.
For example
- Condition corrections
- Transferring an invoice
- Incorrect VAT specification
Technical Complaint
In order to process your technical complaint quickly and efficiently, we ask you to fill in the appropriate form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.
For example
- Technical defects (faulty product)
Your path to our experts
We have defined various focal points for you that will speed up the response to your request. Use the form that suits your needs – the relevant experts from the field will then contact you.
FAQ & contacts
The following links provide answers to frequently asked questions and help you reach our sites and the press office.