FAQ

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Your article number corresponding to our LAPP articles can be stored in our online shop so that you can order using that article number in the future.

Please contact your customer advisor at the following e-mail address: vertrieb.de.uil@lapp.com

For example

• Delivered too little and/or too much/incorrect delivery
• Damage during delivery
• Loss of a consignment

To be able to process your Sales complaints quickly and efficiently, we ask you to fill in the corresponding form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.

For example

• Condition corrections
• Transferring an invoice
• Incorrect VAT specification

To be able to process your technical complaints quickly and efficiently, we ask you to fill in the corresponding form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.

For example

• Technical defects (faulty product)

China Compulsory Certification (CCC) is a certification system for certain products and applies to imported goods as well as those produced in China.

LAPP cables and wires intended for import to China are subject to the CCC certification obligation as individual components – i.e. they are provided separately and not as a part of a machine or system – insofar as they are not subject to an exception or exemption. Harmonised cables are also generally subject to CCC marking.

LAPP Shanghai offers a range of CCC-certified single cores and control cables in China that meet the Chinese standards and the standards of the IEC 60227 series.

If you have any questions, please feel free to contact LAPP Shanghai at the following email address: info(at)lapp.com.cn

Other cables that do not meet any IEC/HAR standard are still subject to the exemption regulation. These products are identified as such on the basis of a self-declaration by the importer together with the catalogue and data sheet.

You can see the expected delivery date in the online shop in the last step before sending the order. You can also contact our sales team directly via chat.

For an express delivery that has not yet been placed, please contact: vertrieb.de.uil@lapp.com, Phone: +49 (0)711 - 78 38 01

Unfortunately an express order cannot be placed in the online shop yet. Thank you for your understanding.

If you wish to receive one-way pallets instead of Euro pallets, please send your request to the following email address: communication.de.uil@lapp.com

For the delivery of goods on one-way pallets, LAPP reserves the right to charge a reimbursement of expenses.