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Canada
 
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fr_CA
 

FAQ

Answering frequently asked questions

Frequently Asked Questions


Below are answers to the most Frequently Asked Questions to serve as a basic guide for your product questions and general inquiries.

If you are unable to find what you are looking for, please contact us at 800-774-3539 or connect with us via the Contact Us link below. 

Contact Us

Online Shop User Management

Translate this copy into French Canadian "Change password: If you are logged in, please click on the user icon and then on "Change password"."
You can subscribe to our newsletter and unsubscribe at any time using the following link.
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Click on the user symbol on the top right corner, this symbol leads directly to the login or registration. 

Sales

All relevant documents (including certificates) can be found after selecting your product on the product overview page. There you will find details about the product, technical data and the associated downloads.
We will be happy to help you if you have any questions about the prices. Contact us via chat during our office hours or write us an email at ecommerce.us.lus@lapp.com.
Currently there is free shipping on all online shop ground shipments.  If expedited shipping is needed, our customer service team will reach out after your order is placed to discuss dates and cost. 

You can only see product availability after you have logged into the site. 

When you are on the dedicated product page, look on the right side where the pricing is shown.  Lower in the box, if a product is in stock, you will see a "Departure Date" mention listed.  If an item is not available, you will see "OUT OF STOCK" messaging. 

If you want to know how much of an item is in stock, click on the link "Stock Inquiry". After clicking that link, you will be taken to a page outlining how much of that product is in stock.  

If an item is out of stock, and you are looking for substitution options.  Please contact us via the link below.

Contact Us
Our new Online Shop includes an improved search function with detailed filter options. If you are not able to find the product you are looking for contact us via chat during our office hours or contact us via the link below.
Contact Us
We understand that your large projects have special requirements. That's why we are happy to assist you personally. Contact us via the link below and we will reach out connect with you.
Contact Us
Tous les documents pertinents (incluant les fiches techniques des produits) sont disponibles après avoir sélectionné votre produit sur la page d'aperçu des produits. Vous y trouverez les détails du produit, les données techniques et les téléchargements associés.

General Inquiries


Find answers for all your general inquiries including order status, shipping, payment methods, and more. 

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Cable and Wire Applications


If you have a question about your application wire & cable requirements, you can find answers in this section.

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