Frequently Asked Questions
Below are answers to the most Frequently Asked Questions to serve as a basic guide for your product questions and general inquiries.
If you are unable to find what you are looking for, please contact us at 800-774-3539 or connect with us via the Contact Us link below.
Online Shop User Management
Click on the user symbol on the top right corner, this symbol leads directly to the login or registration.
Change password: If you are logged in, please click on the user icon and then on "Change password".
Forgotten your password? Please click on the "Forgotten password" button in the login menu. You will receive an e-mail to change your password.
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Sales
We will be happy to help you if you have any questions about the prices. Contact us via chat during our office hours or write us an email at ecommerce.us.lus@lapp.com.
Our new Online Shop includes an improved search function with detailed filter options. If you are not able to find the product you are looking for contact us via chat during our office hours or contact us via the link below.
We understand that your large projects have special requirements. That's why we are happy to assist you personally. Contact us via the link below and we will reach out connect with you.
You can only see product availability after you have logged into the site.
When you are on the dedicated product page, look on the right side where the pricing is shown. Lower in the box, if a product is in stock, you will see a "Departure Date" mention listed. If an item is not available, you will see "OUT OF STOCK" messaging.
If you want to know how much of an item is in stock, click on the link "Stock Inquiry". After clicking that link, you will be taken to a page outlining how much of that product is in stock.
If an item is out of stock, and you are looking for substitution options. Please contact us via the link below.
All relevant documents (including certificates) can be found after selecting your product on the product overview page. There you will find details about the product, technical data and the associated downloads.
All relevant documents (including product data sheets) can be found after selecting your product on the product overview page. There you will find details about the product, technical data and the associated downloads.
Currently there is free shipping on all online shop ground shipments. If expedited shipping is needed, our customer service team will reach out after your order is placed to discuss dates and cost.