Frequently Asked Questions
Below are answers to the most Frequently Asked Questions to serve as a basic guide for your product questions and general inquiries.
If you are unable to find what you are looking for, please contact us at 800-774-3539 or write an email.
Online Shop User Management
Change password: If you are logged in, please click on the user icon and then on "Change password".
Forgotten your password? Please click on the "Forgotten password" button in the login menu. You will receive an e-mail to change your password.
In the move to the new Online Shop, your sign-in username (the email address you used to sign in previously) was transitioned over, but it wasn't possible to move individual password information over.
To reset your password, click on the person icon the in top right corner of the site and click on "Log in". What the page opens, please click on the link stating, "Forgot password?" Then enter the email address you used previously for the site and click the Continue button. An email will be sent to the email address you entered with details on how to reset your password.
If you do not receive an email, please check your Junk mailbox. If the email still is not found, please click on the person icon the in top right corner of the site and select "Register now" and complete the form and submit. You will gain instant access to the site once again. We apologize for any inconvenience.