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FAQ

Frequently asked questions Customer Service

Online Shop User Management

Click on the user symbol on the top right corner, this symbol leads directly to the login or registration.

Change password: If you are logged in, please click on the user icon and then on "Change password".

Forgotten your password? Please click on the "Forgotten password" button in the login menu. You will receive an e-mail to change your password.

You can subscribe to our newsletter and unsubscribe at any time using the following link.
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Online Shop Ordering

On the product detail page or in the shopping cart, click in the field where the currently selected length is displayed. Via "Enter length" another field appears, which can be filled with the individual length.
The current copper price and additional information on the calculation can be found at the following link.
Learn more

Your article number corresponding to our LAPP articles can be stored in our online shop so you can order using that article number in the future.

Please contact your customer representative at this email-address: vertrieb.de.uil@lapp.com 

You can redeem your voucher in the "Offer" step. Please use the "Promotion code/Coupon" field on the right side.

Order

To change an order, please contact the e-mail address specified on your order confirmation or submit your enquiry directly using our contact form.
Contact us
You can track your shipment in the respective order in the order history section after logging into the online shop. 

Complaints

In order to be able to process your logistics complaint quickly and efficiently, we kindly ask you to fill out the relevant form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.

For example

  • Delivered too little and/or too much/incorrect delivery
  • Damage during delivery
  • Loss of a consignment

Fill in form now

In order to process your sales complaint quickly and efficiently, we ask you to fill out the appropriate form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.

For example

  • Condition corrections
  • Transferring an invoice
  • Incorrect VAT specification

Fill in form now

In order to process your technical complaint quickly and efficiently, we ask you to fill in the appropriate form. By completing the form, you can send us all the important information about your complaint and we will get in touch with you as soon as possible.

For example

  • Technical defects (faulty product)

Fill in form now

Products

You can view data sheets directly in the online store on the respective product detail page in the "Documents" tab. 
You can find information about the RoHS directive and the REACH regulation here.
Learn more
Please contact us by e-mail at reach.de.uil@lapp.com stating your contract documents.
You can send us your enquiry via e-mail, indicating the relevant product: communication.de.uil@lapp.com

China Compulsory Certification (CCC) is a certification system for certain products and applies to imported goods as well as those produced in China.


LAPP cables and wires intended for import to China are subject to the CCC certification obligation as individual components – i.e. they are provided separately and not as a part of a machine or system – insofar as they are not subject to an exception or exemption. Harmonised cables are also generally subject to CCC marking.


LAPP Shanghai offers a range of CCC-certified single cores and control cables in China that meet the Chinese standards and the standards of the IEC 60227 series.


If you have any questions, please feel free to contact LAPP Shanghai at the following email address: info(at)lapp.com.cn


Other cables that do not comply with any IEC/HAR standard will continue to be exempted. These products are identified as such on the basis of a self-declaration by the importer together with the catalogue and data sheet.

Pricing

You can access information about the freight & shipping costs here.
Learn more

Delivery and dispatch

You can see the expected delivery date in the online shop in the last step before you submit the order. In addition, you can also contact our sales team directly via chat.
You can request an individual supplier declaration directly here on our website.
Find out more

For an express delivery that has not yet been placed, please contact: vertrieb.de.uil@lapp.com, Tel: +49 (0)711 - 78 38 01

Unfortunately, an express order cannot be placed via the online shop yet. Thank you for your understanding.

We deliver to selected countries such as Austria, Belgium, the Czech Republic, France, Hungary, Italy, Luxembourg, the Netherlands, Slovakia and Poland. The corresponding freight costs can be found in the overview page of prices and services. Delivery is subject to standard tax in Germany. The standard tax rate is 19%.
Please get in touch via the contact address specified on your order confirmation to have this saved in your customer master.

Delivery of goods on Euro pallets

The exchange system of the Euro pallets consists in the fact that when a loaded pallet is delivered, a corresponding empty pallet is handed over for exchange. This eliminates the need for time-consuming reloading by the recipient of the goods. Euro pallets enable a sustainable recycling system for industry, trade, and logistics.
At LAPP, the focus is on sustainable, environmentally friendly business and the responsible use of natural resources. The step towards the universal introduction of Euro pallets supports this mission. Wooden Euro pallets avoid waste and help reduce CO2 pollution. Through their reuse, they make an important contribution to climate protection.
No, half pallets are still delivered as one-way pallets.
With the Euro pallet exchange system, a loaded Euro pallet is exchanged for an empty one upon delivery, so that no extra charges arise for customers. If no empty Euro pallet is returned or exchanged for a loaded Euro pallet, LAPP reserves the right to charge a one-time purchase price for the Euro pallet.

If you wish to receive one-way pallets instead of Euro pallets, please send your request to the following email address: communication.de.uil@lapp.com

For the delivery of goods on one-way pallets, LAPP reserves the right to charge a reimbursement of expenses.

Delivery via Euro pallets currently only affects deliveries in Germany. Deliveries in other countries are not affected at the moment.